Privacy Policy

Effective Date: June 2026

Welcome to Earls Hotels. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how Earls Hotels collects, uses, stores, and protects your personal information when you visit our website, make reservations, contact us, or use our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

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1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full Name

• Email Address

• Phone Number

• Postal Address

• National Identity Card (NIC) Number

• Passport Number

• Nationality

• Reservation Details

• Payment-related Information (processed through secure payment providers)

Booking Information

• Hotel Selected

• Check-in Date

• Check-out Date

• Number of Adults and Children

• Special Requests

• Reservation Preferences

Technical Information

• IP Address

• Browser Type

• Device Information

• Operating System

• Website Usage Data

• Cookies and Similar Technologies

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2. How We Collect Information

We collect information when you:

• Make a reservation through our website

• Submit a booking inquiry

• Contact us through forms, email, or telephone

• Subscribe to newsletters or promotional communications

• Participate in surveys or promotions

• Browse and interact with our website

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3. How We Use Your Information

We use your information for the following purposes:

Reservation Management

• Process and confirm bookings

• Manage check-ins and check-outs

• Respond to reservation inquiries

• Communicate booking updates

Customer Service

• Respond to questions and requests

• Provide support before, during, and after your stay

Business Operations

• Improve our services and guest experience

• Conduct internal reporting and analytics

• Monitor website performance

Marketing Communications

• Send special offers and promotions

• Provide hotel news and updates

You may opt out of marketing communications at any time.

Legal and Security Purposes

• Prevent fraud and unauthorized activities

• Comply with legal obligations

• Resolve disputes and enforce policies

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4. Sharing of Information

Earls Hotels does not sell or rent personal information to third parties.

We may share information with:

• Payment processing providers

• Technology and website service providers

• Government authorities when legally required

• Professional advisers, auditors, or legal representatives where necessary

All third-party providers are required to maintain appropriate confidentiality and security measures.

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5. Data Security

We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access

• Loss or theft

• Alteration

• Disclosure

• Misuse

While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

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6. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze website traffic

• Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

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7. Retention of Information

We retain personal information only for as long as necessary to:

• Fulfill reservation and service obligations

• Meet legal and regulatory requirements

• Resolve disputes

• Enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

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8. Children's Privacy

Our website is intended for general audiences and is not directed toward children under the age of 18.

Personal information relating to children may be collected only when provided by a parent, guardian, or responsible adult as part of a hotel reservation.

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9. International Guests

Guests from countries outside Sri Lanka acknowledge that information submitted through our website may be processed and stored in Sri Lanka or in other jurisdictions where our service providers operate.

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10. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Request corrections to inaccurate information

• Request deletion of personal information where legally permissible

• Withdraw consent for certain processing activities

• Opt out of marketing communications

Requests may be submitted using the contact details below.

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11. Third-Party Links

Our website may contain links to third-party websites. Earls Hotels is not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of those websites before providing personal information.

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12. Changes to This Privacy Policy

Earls Hotels reserves the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated effective date. Continued use of the website after changes are posted constitutes acceptance of those changes.

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13. Contact Information

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:

Earls Hotels

Address:
Earl's Court, Kandy, Sri Lanka

Email:
sales@earlshotels.lk

Telephone:

• Kandy: +94 81 222 1144

• Negombo: +94 31 203 0700

• Beruwala: +94 34 227 8400

Website:
Earls Hotels Official Website

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Last Updated: June 2026

This Privacy Policy applies to all hotels and properties operating under the Earls Hotels brand unless otherwise stated.